United Airlines has updated its passenger rules. Travelers who play music, videos, or other audio out loud without headphones could be removed from the plane. The airline added the clause to its contract of carriage. Passengers who refuse to use headphones while listening to content may be denied transport
The airline revised its contract of carriage on Feb. 27 to include the new provision, which sits under the “refusal of transport” section that outlines the instances in which United can boot its passengers from flights.
According to the document, United reserves the right to refuse transport — on a permanent basis — to any passenger who listens to their entertainment on speaker.
It also states that any passenger who causes United “any loss, damage or expense of any kind,” may be responsible for reimbursing the airline.
“We’ve always encouraged customers to use headphones when listening to audio content — and our Wi-Fi rules already remind customers to use headphones,” United said in a statement. “With the expansion of Starlink, it seemed like a good time to make that even clearer by adding it to the contract of carriage.”
Passengers who forgot their headphones at home can request a free pair on their flight, if they’re available, according to United’s in-flight entertainment information.
